Return and Refund Policy

Exchanges and refunds can be made within 30 days of purchase, with receipt. Refunds will be issued on the card used for purchase once the item is returned to the store in original condition. Shipping costs are non refundable. Return shipping costs are the customer’s responsibility. In the event of an exchange, customer will incur additional shipping charges for the exchanged item. All sales for customized items are final.  All sales are final after the final home game of the regular season each year. 

Items may also be returned in person at the Silvertips Team Store.  All online purchases that are returned in person must be done during regular store hours, not during games.

For questions or concerns, please contact The Team Store via e-mail at [email protected] or 425-609-2805.