Customer support/FAQ
1 Store Operations
1.1 Is the store open any other time besides games?

Yes!  During the hockey season, we are open most Mondays & Fridays from 12:30pm to 6pm, as well as Saturdays from 12pm to 4pm.  Please note that on Mondays & Fridays the store closes from 3-3:30pm.  On Fridays where there is a HOME Silvertips game, rather than closing for a staff meal from 3-3:30pm, the store will instead close promptly at 4:00pm for game-day setup.

On game nights, the store is open as soon as doors open to ticket-carrying fans.  For Friday and Saturday night games, we remain open until 10 minutes after the game completes.  For all other games, the store closes at the end of the game.

Since Angel of the Winds Arena is a multi-purpose facility, there may be times when the store is closed during these times due to non-Silvertips events.


1.2 Is the store open during the summer months?

Unfortunately, no we are not.  We close the store during the off-season for inventory and restocking.  The store reopens for the Silvertips Training Camp in late August and Silvertips Preseason Tournament in early September. 

During the off-season, shopping is available by appointment only.  Appointments MAY be available Monday - Thursday between 10am - 2pm.  Please allow a minimum of 24-hr notice for scheduling.

Typical In-Season Hours begin the week following the Home Opener in late September.

1.3 Does the store sell game-used jerseys, sticks, or other equipment?

No we do not.  All Silvertips game-used items are exclusively sold by Centerfield Sports.

2 Jersey Personalizations
2.1 How long does it take to get a personalized jersey?

Depending on the time of year, it can take anywhere from 3-12 weeks.  The 3rd party company that stitches all of our jerseys, also stitches for ALL of the other major sports teams in the Greater Seattle Area, including the Seattle Kraken, Seattle Seahawks and the Seattle Mariners.

2.2 Can a jersey be rushed through the personalization process?

While we are always willing to request a rushed order on behalf of our customer, the 3rd party company that does our stitching does very large volumes and is not able to guarantee that an order can be returned by a certain date.

3 Orders and Shipping
3.1 How quickly can I expect my order?

Orders are processed 2 or 3 times per week and shipped as they are processed.  Shipping is done via FedEx and can take up to a week once FedEx takes possession of the package.

Personalized jerseys take significantly longer, as they are first sent to a 3rd party stitching company for the name and number to be added.  Once returned to the Silvertips, we will then FedEx the jersey on to you.

If in-store pick-up is your chosen method of delivery, please note that you will receive an email once your order has been process and is ready for pick-up in the Silvertips Administrative Office.  All "In-Store Pick-up" orders will be placed in the main office, located in the lobby of the Edward D Hansen Conference Center, once they are ready for pick-up.  The Silvertips Administrative Office is currently operating on a Monday - Friday 8:30am - 5pm schedule.

3.2 Is there more stock available in-store than online?

We have many items in-store that are not available through the online store, as they do not ship particularly well.  Please visit us in Downtown Everett, on the corner of Hewitt and Oaks, inside of the Angel of the Winds Arena to see the full array of our inventory.

3.3 Will you be getting more of xyz item?

While we have a few staples, like cowbells and basic Silvertips logo t-shirts, most of the store is brand new each season.  Our goal every season is to reduce our stock down as much as possible by the start of the off-season to provide as much room as possible for the next season's incoming stock.  Most of our apparel and souvenirs are entirely new designs and/or garments at the beginning of each season. 

Depending on an item's popularity and availability from the vendor, we may restock.  While this is rare, it never hurts to ask.  If you have questions on specific items, please call the store at 425-609-2805.

3.4 How do I use my Season Ticket Holder discount online?

Unfortunately, only in-store purchases are eligible for the Silvertips' Season Ticket Holder Discount.

3.5 How do I return something that I purchased online?

Exchanges and refunds can be made within 30 days of purchase. Refunds will be issued on the card used for purchase once the item is returned to the store in original condition. Shipping costs are non refundable. Return shipping costs are the customer’s responsibility. In the event of an exchange, customer will incur additional shipping charges for the exchanged item.

If you wish to return or exchange your Online Store purchase, you must do so at the Silvertips Administrative Office, Monday - Friday between the hours of 9am - 2pm.  Returns can NOT be processed during home games.  Please contact the Team Store via email at [email protected] or 425-609-2805, prior to your arrival to arrange a time for your return to be processed.

All sales for customized items are final.

For questions or concerns, please contact The Team Store via e-mail at [email protected] or 425-609-2805.